Legal Terms

Privacy Policy

PRIVACY POLICY

Respecting the privacy rights of our customers is very important to us. We are committed to complying with the General Data Protection Regulation 2016/679 and the Data Protection Act 2018. This privacy policy explains how we collect, store and use personal data about you when you visit our website (oliviasgreekfood.co.uk) and our mobile, tablet and other applications (our “Sites”). This policy applies to all our Sites regardless of how they are made available to you or accessed by you.

Please read this privacy policy carefully before you start using our Sites, as this policy will apply to your use of our Sites.

If you do not want your data to be used as set out in this privacy policy, you should not use our Sites.

Your use of our Sites, including any orders you place, is governed by our Terms and Conditions of Sale, Terms of Use and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you.

DIRECT MARKETING

When you place an order on our Sites, we will send you occasional direct marketing via email and SMS about similar products and services. We have a legitimate interest in sending you this marketing: to promote our products and services to our customers and to make sure you are aware of the best offers and deals available.

Can I stop receiving direct marketing?

Yes! You are always free to unsubscribe from direct marketing at any time; this will never have an impact on our commitment to provide you with great service and a quality product. To withdraw consent to marketing, please click here to visit our preference centre. We will stop sending you marketing messages as soon as possible but, in any event, will do so no later than 30 days from your request.

How long do you keep me opted in for direct marketing?

If you haven’t placed an order in 13 months, then we will automatically opt you out of receiving further direct marketing. If you order form us again and have not previously unsubscribed, or if you place an order and opt in to direct marketing, we will recommence sending marketing communications to you.

WHO DO WE SHARE YOUR INFORMATION WITH?

We may share your personal information with data matching, data analysis or direct marketing companies to perform services on our behalf (such as, for example, Google, Facebook and Sky) who will only be permitted to use your personal information for the purpose of performing that particular function strictly in accordance with our instructions and not for any other purpose. Please see “What information do we collect and why do we collect it?” above for further information.

We may share your personal information with the Olivia’s Greek Food Family in accordance with our joint controller statement.

We may also share your personal information with a purchaser or a potential purchaser of our business. We have a legitimate interest to do this: to assist with the sale or potential sale of our business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other legal or regulatory enforcement agency has asked us for it.

We require all third parties that we work with to treat your personal information as confidential and to fully comply with all applicable UK and Ireland data protection and consumer legislation.

WHERE DO WE STORE YOUR PERSONAL DATA?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) pursuant to: (a) the model clauses published by the European Commission pursuant to Commission Decision C(2010) 593 Standard Contractual Clauses (Processors) and a copy of the model contract clauses is available here; or (b) the model clauses published by the European Commission pursuant to Commission Decision C 2004/915/EC Standard Contractual Clauses (Controller) and a copy of the model contract clauses is available here; or (c) where we transfer or store personal data in the United States, the US Privacy Shield Regime where the entity receiving the personal data has entered into the Privacy Shield self-certification regime. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our Sites and any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. All information you provide to us is stored on our secure servers. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we receive.

YOUR RIGHTS

You have a right to request access to or rectification of your personal data which we hold about you. You also have a right to erase your personal data, to restrict the processing of your personal data and the right to receive your personal data that you have provided to us and to transit such personal data to another data controller.

If you are from the police or other regulatory bodies and you require information to be disclosed pursuant to any of the Data Protection Act 2018 exemptions, please contact us at info@oliviasgreekfood.co.uk.

Please note, when dealing with a data subject request, we have a duty to take reasonable measures to verify the identity of the data subject who has made the request.

If you are concerned about our processing of your personal data, you have a right to make a complaint to the Information Commissioner’s Office in the UK.

If you think any information we have about you is incorrect or incomplete, please write to us or email us and we will correct or update any information as soon as possible.

LINKING

We may link to other websites which are not within our control. Once you have left our Sites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to this Privacy Policy will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

HOW TO CONTACT US

If you have any questions about our Privacy Policy, please contact us by email on info@oliviasgreekfood.co.uk.

Terms and Conditions

TERMS AND CONDITIONS OF SALE

These are the terms and conditions on which our independent Olivia’s Greek Food Store supply products to you, whether in store or by phone, via our websites (oliviasgreekfood.co.uk).

Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.

By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.

If you have any questions relating to these terms and conditions please contact Olivia’s Greek Food using our Contact Form before you place an order.

Your use of our Sites, and any orders you place, is governed by our Terms of Use, Privacy Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you.

INFORMATION ABOUT US

Our Sites are operated by Olivia’s Greek Food UK. We are registered in England and Wales under company number 12324508 at 27 Upper Barr, Ox4 3UX, Oxford, UK. You can contact us using our Contact Form. Our VAT number is 338809468.

SERVICE AVAILABILITY

Subject to minimum delivery spends, Stores offer a delivery service to certain prescribed areas of the UK, to ensure that our products are at their best when they reach your door. If you live outside a prescribed delivery area, you will not be able to have our products delivered to your door although you may collect any products you order from your chosen Store.

We do not accept orders from individuals to a country in which we do not have a Store.

For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels and they carry less than £10.

ORDERING

You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.

If you place an order via our Sites, you will be presented with confirmation on your screen that your order has been received and accepted by our store. Your contract with the store is only formed when you have been presented with this confirmation.

You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order. 

If you place an order in a Store, your contract will be formed when you receive your receipt of purchase.

If you order using the ‘ORDER ONLINE’ button on our Sites, you are responsible for ensuring that your store preferences and ‘saved order’ details are up to date, along with your payment card information. If your saved store preferences indicate that you wish to order for collection from a particular store, please check your order confirmation email carefully in case your preferred store is unable to fulfil your order.

PRODUCTS

All products are subject to availability. In most cases, our store will offer an alternative for any out-of-stock item.

We do not use nuts in our products, however, some ingredients are produced in factories that handle nuts. For full ingredient lists, nutritional and allergen information please ask the store.

Stores are busy working environments and there is a risk of cross-contamination between toppings. If you have an allergy we kindly ask that you do not order online. Instead, please telephone your chosen Store and inform your order-taker at the Store directly in full of your allergies.

We do have a number of options available for vegetarians which are indicated on our menus. We also have procedures in place for making our food that are suitable for vegetarians however please note that we do not have a dedicated preparation or cooking area in our stores for vegetarian food. If you are a vegetarian please inform your order-taker who will do their best to ensure that any risk of cross-contamination with your order is minimised.

Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may contain stones.

The images of our products contained on our menus and Sites are for illustrative purposes only. Although we try our hardest to be consistent, at times, the size of the dishes can slightly vary and products you order may vary slightly from those images.

AVAILABILITY AND DELIVERY

We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather, traffic and COVID’-19 conditions may occasionally prevent us from achieving this.

Delivery charges applied to all areas, please see online order section or ask in store for details.

CANCELLATION

You have the right to cancel an order by telephoning the Store up until either in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.

If you wish to cancel an order after food has been used to start preparing it, you may, at the Store sole discretion, be charged the full price of the order and no refund will be due to you.

In the unfortunate circumstance that the Store needs to cancel your order after it has been accepted, the Store will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.

PRICE AND PAYMENT

Prices are as quoted on our menus, Sites and in store and may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT.

OUR LIABILITY

We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

WRITTEN COMMUNICATION

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Sites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Site. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

VARIATION OF THESE TERMS AND CONDITIONS

We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.

LAW AND JURISDICTION

Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

FOOD HYGIENE RATING

The Food Hygiene Rating displayed against Olivia’s Greek Food stores is retrieved from Food Standards Agency live data via the Food Hygiene Rating API.